We'd love to hear from you!
If you have questions, suggestions or need help with your order, we are here to help.
You can contact us via:
📩 Email: info@lepetitatelier19.com
📱 Instagram: @lepetitatelier19
Or fill out our contact form and we will respond as soon as possible.
Your opinion is very important to us, because we want your experience with our handmade stationery to be as special as each of our products.
Contact form
Frequently Asked Questions
When will my order be shipped?
Orders for stickers and cards are processed within approximately 2-3 days. Journals and kits take 3-5 days to be ready. They are shipped the next business day after completion.
Which agency handles my order?
All shipments are made via mail.
About ordinary shipments (without tracking number)
These shipments are sent and it is not possible to track the packages. Therefore, in case of loss or if the order does not arrive, I am not responsible since it is not possible to locate where it is.
How long will it take for my order to arrive?
Correos usually delivers packages within approximately 3 to 5 days. Please note that during periods of increased workload this period may be longer and this is not something that is in my control.
What countries do you ship to?
We ship to all of Spain and to certain European countries. If your country is not included, please contact me and we will arrange this quickly.
What is the return policy?
Returns are not possible on digital products. Our product images are carefully crafted to ensure there are no issues. If a product arrives damaged, please contact me.
Information about colors and products
Please note that actual print colors may vary slightly from those you see on your screen.
Handmade product. This means that it is made by me and may have the imperfections of being handmade in an artisanal way.